To ensure messages from known addresses or domains like ParentSquare don't get moved to your junk email folder, add them to your “Safe Senders” list. This process is often referred to as “Whitelisting”.

• Spam Filters: Email providers have filters to protect you from unwanted emails, often called “spam.” Sometimes, though, these filters can be too strict and block emails you want to receive.
• Whitelisting: When you whitelist an email domain, you’re telling your email service that emails from that domain are safe and should always go directly to your inbox, not the spam folder.

Follow the instructions below for the email service you use. 

Outlook Desktop (Windows/Mac)

1. Open Outlook and go to the Home tab.
2. Click on Junk > Junk E-mail Options.
3. In the Junk E-mail Options window, go to the Safe Senders tab.
4. Click on Add.
5. Enter @parentsquare.com in the field and click OK.
6. Ensure that the box for "Also trust e-mail from my Contacts" is checked, and click OK to save your changes.

Outlook Web App (OWA) and Hotmail

1. Log in to your Outlook Web App or Hotmail (via a browser).
2. Click on the Settings gear icon in the top right corner.
3. Select View all Outlook settings at the bottom.
4. Go to Mail > Junk email.
5. Under Safe senders and domains, click Add.
6. Type @parentsquare.com and hit Enter.
7. Click Save.

Gmail

1. Log in to your Gmail account.
2. Click on the Settings gear icon and select See all settings.
3. Go to the Filters and Blocked Addresses tab.
4. Scroll down and click on Create a new filter.
5. In the From field, type @parentsquare.com.
6. Click on Create filter.
7. In the next window, check the box that says Never send it to Spam.
8. Click Create filter.

Yahoo Mail

1. Log in to Yahoo Mail.
2. Click on the Settings gear icon and select More Settings.
3. Go to Filters and click on Add new filters.
4. Name the filter (e.g., "ParentSquare").
5. In the From field, type @parentsquare.com.
6. Choose the folder where you want these emails to be delivered (usually Inbox).
7. Click Save.

Apple Mail (iCloud)

1. Open the iCloud Mail in a browser.
2. Click on the Settings gear icon in the sidebar and choose Rules.
3. Click Add a Rule.
4. In the If a message is from field, select ends with and type @parentsquare.com.
5. In the Then field, select Move to Inbox.
6. Click Done.

Thunderbird

1. Open Thunderbird.
2. Go to Tools > Message Filters.
3. Click on New to create a new filter.
4. Name the filter (e.g., "ParentSquare").
5. Set the condition to From contains @parentsquare.com.
6. Set the action to Move Message to and select Inbox (or a specific folder).
7. Click OK to save the filter.

IP Addresses Used by ParentSquare

• ParentSquare uses the following IP addresses to send email to users. Your organization may need these IP addresses to add to a whitelist, configure a firewall or troubleshoot delivery issues. 149.72.167.40
• 149.72.219.152
• 159.183.202.245
• 168.245.36.196
• 198.37.152.244